// Get current service level for a skill (e.g., % answered within X seconds) COPCDLL_API double __stdcall CopcGetServiceLevel(const char* skillGroup);

MSVC (Developer Command Prompt):

void __stdcall CopcShutdown(void) logEvent("CopcShutdown"); activeCount = 0;

auto init = (COPCDLL_API int(__stdcall*)(const char*, const char*))GetProcAddress(dll, "CopcInit"); auto start = (COPCDLL_API int(__stdcall*)(const char*))GetProcAddress(dll, "CopcLogStart"); auto end = (COPCDLL_API int(__stdcall*)(const char*, int))GetProcAddress(dll, "CopcLogEnd"); auto sl = (COPCDLL_API double(__stdcall*)(const char*))GetProcAddress(dll, "CopcGetServiceLevel");

int __stdcall CopcLogEnd(const char* interactionId, int abandoned) for (int i = 0; i < activeCount; i++) if (strcmp(activeInteractions[i].interactionId, interactionId) == 0) time_t now = time(NULL); double handleTime = difftime(now, activeInteractions[i].startTime); // In real COPC: update handle time, service level stats char buf[256]; sprintf(buf, "End %s, abandoned=%d, handle=%.2f sec", interactionId, abandoned, handleTime); logEvent(buf); // remove by swapping with last activeInteractions[i] = activeInteractions[--activeCount]; return 0;

static InteractionRecord activeInteractions[256]; static int activeCount = 0; static char currentAgent[64] = 0; static char currentSkill[64] = 0;