This study aims to analyze the factors that influence the quality of public services at the Office of the Subdistrict Head of Medan Baru, Medan City, with a focus on the leadership of Horas Januari Silaban. The research method used is a mixed-methods approach, combining both qualitative and quantitative data collection and analysis techniques.
Future research should focus on exploring the impact of leadership style on public service quality in different contexts. Additionally, future research should investigate the effectiveness of different service delivery models in improving public service quality. horas januari silaban
This study concludes that to improve the quality of public services, the Office of the Subdistrict Head of Medan Baru needs to focus on developing a more participative leadership style, improving employee competence, and investing in infrastructure. The findings of this study are expected to contribute to the development of more effective public service delivery in Indonesia. This study aims to analyze the factors that
This study has several limitations. First, the study focuses on a single case study, which may limit the generalizability of the findings. Second, the study uses a mixed-methods approach, which may lead to inconsistencies in the data collection and analysis process. This study has several limitations
Analysis of Factors Affecting Public Service Quality at the Office of the Subdistrict Head of Medan Baru, Medan City (Case Study: Horas Januari Silaban)
The survey results show that 80% of respondents are satisfied with the services provided by the office, citing the responsiveness and courtesy of employees as the main reasons. However, 20% of respondents reported experiencing difficulties in accessing services, citing long wait times and inadequate infrastructure.
The qualitative data was analyzed using thematic analysis, while the quantitative data was analyzed using statistical analysis.