Open the main menu by pressing the center OK button on the home screen.
Power off the device completely. Remove and reinsert the battery (if removable) to ensure it is off. How to Factory Reset SAFARICOM Neon Ray Pro
Scroll down and select Device (or "Phone Settings" depending on firmware version). Open the main menu by pressing the center
Use the Volume Down key to navigate to Wipe data/factory reset . Scroll down and select Device (or "Phone Settings"
Enter your phone’s lock code (default is usually 0000 or 1234 ).
The phone will reboot, display a formatting screen, and restart as a new device. Method 2: Hard Reset (Via Recovery Mode) Use this if the phone is frozen, locked, or does not boot past the Safaricom logo.
Release the Power button when the Safaricom/Neon logo appears, but keep holding Volume Up until the Recovery Mode screen (blue/green text menu) appears.