Maya remembered the guide’s advice: “Don’t be the expert with answers. Be the curious stranger with questions.”

Derek paused. “You’d see chaos.”

Maya formed a cross-functional “Flow Team”—sales, product, compliance, engineering. Not a committee. A design team. They met for two hours every Friday. No agendas. No status updates. Only one question: “What is one rule, approval, or handoff we can remove this week?”

The guide called this : aligning people, process, and technology.