The real fight, however, was over . The GTA’s culture was to hide problems until they became crises. Mira held a “Risk Poker” session. She pulled up the PDF’s list of 18 standard risk responses (Escalate, Avoid, Transfer, Mitigate, Accept).
Mira opened her PMBOK® PDF to . She didn't just pull out inspection reports. She pulled out the Plan-Do-Check-Act (PDCA) cycle that the 6th Edition borrowed from Deming. The data showed that their quality metrics (Cost of Conformance vs. Cost of Non-Conformance) had been in the green for nine consecutive months. Pmbok 6th Edition.pdf
“You don’t manage iron and concrete,” she told the chief engineer, a man named Harold who trusted torque wrenches more than people. “You manage interest .” The real fight, however, was over